Lublin, Poland

Tourism and Hospitality Management

Bachelor's
Table of contents
studenci-hotelarstwa-nakrywaja-stol-w-restauracji

⇑Tourism and Hospitality Management at ANS Lublin

Language: EnglishStudies in English
Subject area: physical education, tourism, services
Kind of studies: full-time studies

⇑Test: Is Tourism and Hospitality Management the right fit for you?

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10 questions · two minutes

1. You’re working in a café over the summer and a customer complains about waiting too long. What do you do?

2. You’re staying at a hotel on a family holiday. What do you notice?

3. You’re organising a school party and someone has to handle the food, decorations and guest list all at once. How do you manage it?

4. How do you picture working in hospitality?

5. Classes and projects will be in English, and you’ll be studying with people from many countries – just like the guests and colleagues you’ll meet later on. How does that sound?

6. You notice the place you work at has poor online reviews. What do you do?

7. How do you feel about working weekends and peak season, when it’s busiest?

8. A guest asks for something unusual – say, a surprise cake in their room that same evening. How do you react?

9. Where do you see yourself in a few years?

10. What motivates you most to study Tourism and Hospitality Management?

⇑Definitions and quotes

Hospitality
Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity.
Management
Management (or managing) is the administration of an organization, whether it is a business, a not-for-profit organization, or government body. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. The term "management" may also refer to those people who manage an organization.
Tourism
Tourism is travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours. Tourism may be international, or within the traveller's country. The World Tourism Organization defines tourism more generally, in terms which go "beyond the common perception of tourism as being limited to holiday activity only", as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes".
Management
Management as an activity has always existed to make people’s desires through organized effort. Management facilitates the efforts of people in organized groups and arises when people seek to cooperate to achieve goals.
Daniel A. Wren and Arthur G. Bedeian. The evolution of management thought, 1972, p. 11-12
Management
Understanding the concept of competency is a prerequisite to understanding his integrated model of management.
Richard Boyatzis (1982) Competent Manager: A Model for Effective Performance. p. 10
Hospitality
Hospitality sitting with gladness.
Henry Wadsworth Longfellow, Translation from Frithiof's Saga.
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